Our technical service department has vast experience in installing and configuring basic hardware and software, as well as solving problems in the short term. The technicians are constantly updating their knowledge and improving their skills in order to be able to advise professionally and solve problems in the right way. We provide solutions to all types of sizes of companies in their facilities.

Our hardware and software service provided to companies or individuals seeking solutions to the hardware or computer software is provided by a professional staff. Our technical support department has extensive experience in installing and configuring basic hardware and software, as well as solving problems in the short term. The technicians are constantly updating in order to be able to advise professionally and solve problems in the right way.

Hardware Support

Its purpose is to prevent and correct specific failures of each device to keep the equipment in perfect working order according to the manufacturer’s standards. Hardware components and devices are divided into Basic Hardware and Complementary Hardware.

Basic Hardware: These are the fundamental pieces and essential for the computer to function as they are: Motherboard, monitor, keyboard and mouse.

Complementary Hardware: These are all those additional non-essential devices such as a printer, scanner, digital video camera, webcam, etc.

Preventive Maintenance

In the hardware aspect, preventive maintenance should include a cleaning routine of hardware, this will ensure that your hardware is always clean and in good operating condition.

Corrective Maintenance

Corrective maintenance is oriented to the diagnosis and repair of the equipment when a technical problem of software and hardware occurs. All necessary visits will be carried out to ensure the correct functioning of the equipment, changing all the parts required to carry out the repairs.

Software Support

Here you will find the solution to the Software requirements that your company needs in reference to licensing, updating and migration in all specialized and commercial Software platforms. We have qualified personnel for the installation and support services for various operating systems in their different modalities.

Our Hardware and Software support service is provided under a specific schedule agreed upon by the parties that do not interrupt the normal development of the user’s operation.

Our team is composed of professionals with great skills in solving hardware and software problems. No matter what your problem is, we offer you a solution suitable to your needs, from the sale of a computer or training equipment to your staff, to a complete and adequate restructuring of the business processes of your business.

In this service, all error reports of the equipment are analyzed, the devices involved are diagnosed, parts are changed and internal and external cleaning is performed. In order to avoid future faults and to obtain a greater availability of the teams with a single monthly fee, we can cover all the services, if you need more information about our plans, request a quote!